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Complaints Form

If you have any questions or concerns about the service we provide to you, please raise them in the first instance with our Managing Director, Rebecca Hillier. Alternatively, please complete our online complaints form below or use our printable complaints form and we will contact you to discuss and investigate this matter.

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    Please note: We can only accept a complaint within 12 months of the date of when the funeral service took place. However, if you feel that there are extenuating circumstances when you are unable to complain within the given time then please let us know.

    Your complaint will be acknowledged within 3 working days and fully investigated within 10 working days. You will be written to no later than 10 working days after making your complaint with the outcome of the investigation.