Head Office: 170 Victoria Road, Swindon, Wiltshire, SN1 3DF
Call Us On 01793 522 797
Available 24 hours a day, 365 days a year

Funeral Administrator / Operative

The role on offer is a challenging position that encompasses all aspects of the funeral trade. The primary tasks in this role are administrative there will however be occasions when cover or assistance will be required for the Funeral Operative (see Secondary duties).

Main Duties

  • Completing documentation and arrangements for funerals (cremation, burials and the interment of ashes) including liaising between ministers and families and doctors or hospitals.
  • Maintaining both manual and computerised records of funerals.
  • Invoicing clients and following up unpaid accounts.
  • Meeting clients in office to take funeral instructions.
  • Administration of donations.
  • Maintaining accurate details of ashes held.
  • General office duties including answering telephone queries, correspondence and Sage accounts.
  • Production of service sheets.
  • Conducting mourners on Chapel visits.
  • Oversee caretaker.
  • Other duties as required.

Secondary Duties

  • Taking instructions for Funerals and arranging funerals both during working hours.
  • Conducting Funerals (following training).
  • Removal of deceased from hospitals, nursing homes and private addresses.
  • Driving hearse and limousines on funerals (full clean driving licence).
  • Bearing on funerals.
  • Coffin finishing.
  • Preparation of deceased.
  • Cleaning vehicles.
  • Journey work for removal of deceased.
  • General duties as directed.


The funeral business can be very unpredictable and the employee will be expected to adopt a very flexible approach to their work and will be expected to work overtime with little or no warning.


Competitive salary based on skills and experience


  • 8.30am – 5.00pm Monday to Friday.
  • ½ hour lunch.
  • Holiday Entitlement (24 days holiday/annum).


Personal Requirements

Applicants should have a good telephone manner, smart appearance and a sensitive and caring disposition. A strong background in administration and customer service is essential. The successful client will need to be adaptable and able to work unsupervised with a ‘can do’ attitude. Training will be provided but a background in both administration and hands on funeral operations would be advantageous.

Other Notes

Uniform Provided

Application Process

Please send a covering letter and CV to:

Hillier Funeral Service
170 Victoria Road


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Closing Date for applications:  Thursday 2nd November, 2017