Coronavirus statement

Update 26th May 2020

Following on from the Government and our Association’s advice and guidance, we are now able to provide the below information regarding funeral services.

  • Funeral arrangements will take place over the phone or via a video call
  • Family and close friends can attend the funeral service
  • Kingsdown Crematorium – 16 attendees
  • North Wiltshire Crematorium – 20 attendees
  • Segregated seating during the service
  • Waiting Room has been closed
  • Online donations only
  • Family coffin bearers are not permitted to prevent mourners from touching the coffin.

We understand that the restrictions in place may be distressing, therefore the below can be offered

  • A webcast of the service
  • DVD or USB recording of the service
  • Live streaming for burials
  • Chapel Visits can be arranged but social distancing will have to be adhered to

Please speak to your Funeral Arranger or Funeral Director to discuss this.

 

Update 29th April 2020

Following on from the government’s advice, we welcome the news that funeral services can still go ahead. However, we still need to ensure that we follow the guidelines regarding social distancing.

As of Tuesday 29th April 2020, the following has been implemented to ensure we follow the government’s advice;

  • Funeral arrangements will take place on the phone or via a video call
  • Limousine Hire has been suspended for all funerals
  • Family will be asked to wait outside the chapel, until the coffin has been taken in and the funeral team have left the chapel
  • Family only to attend the funeral service (Maximum of 10)
  • Chapel visits will be limited to two people per visit, an appointment will need to be made
  • We advise that the date and time of the funeral service are not published with the obituary notice

Restrictions in place at the local crematoria:

  • Segregated seating during the service
  • Curtains will be closed to prevent mourners touching the coffin
  • No mourners will be allowed into the chapel until the Funeral Directors arrival
  • Waiting Room has been closed
  • No donation boxes are allowed in the flower area
  • Family coffin bearers are not permitted to prevent mourners from touching the coffin.

We understand that the restrictions in place may be distressing, therefore the below can be offered

  • Webcast of the service
  • DVD or USB recording of the service

Please speak to your funeral arranger or Funeral Director to discuss this.

All at Hillier’s thank you for your support and cooperation during this time and we will continue to help and support you through the loss of your loved one.

 

Update 2nd April

Due to COVID-19 we are unable to provide fresh flowers and are instead offering a Silk Flower hire service.

View our Silk Flowers Brochure

Update 24th March

Following the Prime Ministers televised address, we welcome the news that funeral services can still go ahead. However, we still need to ensure that we follow the guidelines regarding social distancing.

As of Tuesday 24th March 2020, the following has been implemented to ensure we follow the government’s advice;

  • Limousine Hire has been suspended for all funerals
  • Family will be asked to wait outside the chapel, until the coffin has been taken in and the funeral team have left the chapel
  • Family only to attend the funeral service (Maximum of 10)
  • Chapel visits will be limited to two people per visit, an appointment will need to be made
  • We advise that the date and time of the funeral service are not published with the obituary notice

We understand that the restrictions in place may be distressing, therefore the below can be offered

  • Webcast of the service
  • DVD or USB recording of the service

Please speak to your funeral arranger or Funeral Director to discuss this.

All at Hillier’s thank you for your support and cooperation during this time and we will continue to help and support you through the loss of your loved one.

Original Statement 23rd March

During the Coronavirus outbreak Hillier Funeral Service have put several measures in place, to help prevent the spread of the virus. We ask that if you are experiencing any symptoms set out by the government or if you have been in contact with anyone with symptoms, then please do not attend our offices and funeral services.

If you are calling to inform us of a loved one passing away, we will be asking a few additional questions. We mean no offence; this is just ensuring the welfare of our teams so that we are able to help you in this difficult time.

Below are the measures that have been implemented by Hillier Funeral service and what the local crematoria have put in place.

Hillier Funeral Service

  • No home arrangements
  • Washing of hands upon entering our offices
  • Video and Phone Arrangements available
  • Limousine Hire has been suspended

Kingsdown Crematorium

  • Family and close friends in attendance only
  • Segregated seating during the service
  • Curtains will be closed to prevent mourners touching the coffin
  • Waiting Room has been closed
  • Outside speakers can be used if people do not wish to enter the chapel
  • No mourners will be allowed into the chapel until the Funeral Directors arrival

North Wiltshire Crematorium

  • 25 mourners to attend funeral services
  • Segregated seating during the service
  • Curtains will be closed to prevent mourners touching the coffin
  • No mourners will be allowed into the chapel until the Funeral Directors arrival
  • Waiting Room has been closed

The measures have been put in place to help safeguard the welfare of our Clients and Staff during this difficult time, we hope that you can help us do this. If you have any questions that have not been answered above, then please call us;

Please read this important Coronavirus statement. Dismiss