First Steps

What to do when someone dies

It can be difficult to ensure everything is covered when dealing with a death. We’ve put together some useful information, to help get you started.

When someone dies, it usually takes place in a hospital, nursing home or at home.

Hospital or Nursing home

The hospital or nursing home staff will make arrangements for the doctor to issue the Medical Certificate of Cause of Death (MCCD) and the doctors surgery will advise you when it is available. Let the home or hospital know which funeral director you have chosen to save any confusion or delay when death occurs. Let the home or hospital know if a cremation or burial has been decided, as for a cremation additional paperwork will need to be completed by the doctors. Please note there is a fee of £82.00 for the completion of this document.


The first contact would normally be the family doctor. They would call at the house and if satisfied with the cause of death , will issue the Medical Certificate of Cause of Death (MCCD), either giving this to you, or you may need to call at the surgery to pick this up when completed. After the doctor has attended you should call us on 01793 522797 at any time day or night to bring your loved one into our care.


In some cases the death may be reported to the Coroner. This could be because the death was unexpected, a road accident or simply that the deceased has not been seen by a doctor in the preceeding 14 days. This should not unduly delay the funeral. You should still phone us and we will explain the procedures involved.

Please see our Coronavirus Statement for the latest information. Dismiss